Exchange Pallets
Remember to exchange pallets with the carrier.
Pallets generally come at a cost. The advantage of the exchange system is that you avoid paying for EUR pallets. However, this also means that the delivered pallets are only on loan, as they are not included in the price of the goods and must be returned to the carrier immediately.
If you do not have exchange pallets ready when the carrier arrives, we will unfortunately have to invoice you for the pallets. To avoid this, please ensure that empty exchange pallets are in good condition and ready for pickup at the delivery location.
How it works
As a standard practice, pallets are exchanged with each delivery. As a customer, you are required to provide an empty and undamaged EUR pallet to the carrier for each EUR pallet of goods delivered to you.
Upon delivery, the carrier will ask for your signature as confirmation that you have received your goods.
It is important to note that you are responsible for what you sign for.
Therefore, always pay attention to what you are acknowledging and feel free to ask the driver any questions to ensure the process is handled correctly.